Privacy policy
What personal data we collect, why we use it, how we keep it safe and the rights you hold under UK data protection law.
1. Who we are
This policy explains how Tuveks AI ("we", "us") processes personal data collected through this website and its sign-up forms. We act as the data controller for that information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information we collect
Your first and last name, email address and phone number with country code, plus technical information gathered automatically, such as IP address, device and browser type, referring page and campaign identifiers.
3. How we use your information
To contact you and complete your account set-up, to provide customer support, to improve how the website performs, to measure the effectiveness of our marketing, and to meet our legal and regulatory obligations.
4. Lawful bases
We rely on your consent when you submit a form, on steps taken at your request before entering into a contract, on our legitimate interests in running and securing the service, and on legal obligations where they apply.
5. Keeping data secure
Information is transmitted over encrypted connections and stored on access-controlled servers, and our technical and organisational safeguards are reviewed regularly.
6. Who we share it with
We share data only with service providers who process it on our behalf under written agreements, or with regulators and law-enforcement bodies where the law requires it. We never sell your personal data.
7. International transfers
Some providers may process data outside the UK. Where they do, we rely on UK adequacy regulations or approved safeguards such as the International Data Transfer Agreement, so your data stays protected to UK standards.
8. How long we keep it
We retain personal data only for as long as necessary for the purposes above or as required by law, after which it is securely deleted or anonymised.
9. Your rights
You can ask to access, correct or erase your data, restrict or object to its processing, withdraw consent at any time and receive a portable copy. We respond within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
10. Cookies
In line with the Privacy and Electronic Communications Regulations (PECR), we use cookies and browser storage needed to run the site and the sign-up form, plus one functional cookie that keeps market prices for 24 hours so pages load faster. Where you arrive from a partner campaign, a measurement pixel may record that you completed sign-up. You can manage cookies in your browser settings.
11. Children
Our services are for adults aged 18 or over. We do not knowingly collect data from anyone younger, and we delete any such data as soon as we become aware of it.
12. Contact us
For any privacy question or to exercise your rights, email [email protected].